Lead Generation & Appointment Setting

• Identifying and/or confirming the decision-makers contact details.

• Introduction of your company, products / services to the decision-maker with the objective of making confirmed appointments / sales leads for your sales team.

• Prospects frequently ask to be sent company / product literature before they will consider setting up a meeting. If this is the case and only if they are seriously interested, we will send out the information together with a personalized 'mail-merged' letter.

• This mailing will be followed up 2-3 days later with the intention of making confirmed appointments / sales leads for your sales team.

• Notes from the telephone calls and other market intelligence that you have asked us to collect will be sent to you at the end of each period. This will become a valuable register of prospects to which we can return with new information or proposals in order to secure a meeting. The register, which is updated daily, will become your property at the end of the campaign.

• State-of-the-art computerization with fully automated call desks.

• Uninterrupted and back up power supply.

• Fully redundant voice and data communications with security.

• Dedicated high speed internet connectivity.

• Scalable capacity.

• Multiple Leased fiber optic circuit from India to US, Australia and Europe.

• Less than 400 milliseconds latency.

• Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity.

• From call handling equipment, Internet and database technology, and standby workforce, we can manage the technology and people to fulfill the role of your fulltime Customer Service and Order Taking department. Many of our customers simply use us as an after work-hours partner, using our standby resources during peak times to handle volumes their own call center cannot.

• We have a vested interest in your success. We’re experts at what we do – and that benefits you in more ways that one. Because of our seamless process, when your customers call our Customer Care Center, we’re representing you. That means that when we look good, you look good. Our company integrates with your organization to create a seamless flow of data and voice.

• We can expand your effectiveness whether through order taking, customer service, help desk, eCRM or answering service solutions. Our services help companies connect with their customers. Our highly trained CSRs treat every customer interaction with intelligence and respect and we use technology and processes to enhance efficient human interactions. 

We deliver:

• Customer Satisfaction: Your customers want timely response. Tran world services are available 24 hours a day, 7 days a week, 52 weeks a year.

• Profitable Relationships: Happy customers are repeat customers. Through our services you can maximize business opportunities with each customer interaction.