Back Office Operations
Go4Callcenter believes in a holistic approach towards customer experience management. Go4Callcenter transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers. Under this ambit, our services cover credit card verifications, processing of transactions, accounts receivables, alerts for direct mail campaigns etc.
Go4Callcenter Back Office Operations
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• Application processing
• Database reconciliation
• Account verification, confirmation, opening
• Mailer dispatch
• Account opening & administration
• Pre-screening / reviewing of applications
• Writing and assembling of contracts
• Document Issuance
Administrative & Finance Services
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• Claims processing
• Account administration
• Settlement
• Data processing/ validation
• Dispute resolution
• Correspondence management
• Service changes
• Documentation/records maintenance
• Customer data management
• Accounts reconciliation
• Accounts payable
• Bills reconciliation
• Clearing and settlements
• Liability processing