Cross Selling And Upselling Services

While companies frequently move call center operations off-shore for better cost-savings, they routinely neglect the fact that only 21% of customer contacts lead to cross-sell and up-sell opportunities, the true measure of a call center's effectiveness. Nearly 60% of call centers fail to even practice cross- selling and up-selling during customer interactions. At that rate, those call centers will struggle to turn a profit.

"The most effective way to generate revenue through a call center is to strategically focus on cross-selling and up-selling new products," says Go4Callcenter senior analyst Inbound and outbound call metrics for the services industry -- Up-selling and cross-selling strategies -- Offshore outsourcing -- Process efficiency and call center technology.

Go4Callcenter Cross selling and upselling Services

Go4Callcenter Offering outsourcing solutions for Crossselling and upselling call services in order to upsell and upgrade existing customers to new products and services by monitoring and reporting on individual and in the process generate additional revenues.

"How to Win at Upselling and Cross-Selling"

Soothe Customers - and Increase Sales
Let the customer vent.
Don't snow the customer with policies and regulations.
Never make the customer wrong!
Defuse the customer's anger.
Ask open-ended questions ... but only after giving the
Customer ample time to vent.

Closing The Sale

Take charge of the call.
Use command words.
Sell the product's benefits, not its features.
Appeal to emotion, not intellect.
Close on an upbeat note.

Cross selling and upselling Benefits

Build rapport and connect with customers
Reduce escalated and repeat calls
Delight upset and complaining customers
Increase call productivity and quality
If relevant, upsell and cross-sell

WHY Go4Callcenter

The 32 Must PhoneRules
The PILOT Call Monitoring Form
Call Center Metrics and Industry Standards
Optional E-mail and Web Agent Module
Upselling and cross-selling techniques
Customer recovery techniques
Use of auto attendants and voice-mail
Manage stress, image, and attitude
Customer Satisfaction Checklist

Our Infrastructure

Fast and dedicated Internet connectivity
100%-automated desks with first rate and perfect computerization
Non-stop work due to availability of uninterrupted Power Supplies and constant back-ups
Sufficient voice and data communication systems
Continuous call reception due to flawless duplicated system
A leased fiber optic circuit from India to USA