Cross Selling and
upselling
Go4customer combines the service skills and philosophy from the original Delighting Customers program with
state-of-the-art phone skills, voice techniques, and a complete call management system in an intensive
facilitator-led one-day skills training program for all Call Centers, Help Desks, and phone professionals.
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Services | why Us
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Best
Upsell and cross sell services by Go4customer.
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Go4customer contains staffing metrics as well as strategies and
tactics to enhance overall call center efficiency and boost customer
satisfaction. |
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Cross selling and upselling
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While
companies frequently move call center operations
off-shore for better cost-savings, they routinely
neglect the fact that only 21% of customer contacts lead
to cross-sell and up-sell opportunities, the true
measure of a call center's effectiveness. Nearly 60% of
call centers fail to even practice cross- selling and
up-selling during customer interactions. At that rate,
those call centers will struggle to turn a profit. |
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Cross selling and upselling
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"The most effective way to generate revenue through a
call center is to strategically focus on cross-selling
and up-selling new products," says Go4customer senior
analyst
Inbound and outbound call metrics for the services
industry -- Up-selling and cross-selling strategies --
Offshore outsourcing -- Process efficiency and call
center technology |
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Go4customer
Cross selling and upselling Services
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Go4customer
Offering outsourcing solutions for Crossselling and
upselling call services in order to upsell and upgrade
existing customers to new products and services by
monitoring and reporting on individual and in the
process generate additional revenues.
"How to Win at Upselling and Cross-Selling"
SOOTHE CUSTOMERS -- AND INCREASE SALES
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Let the customer vent.
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Don't snow the customer with policies and regulations.
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Never make the customer wrong!
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Defuse the customer's anger.
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Ask open-ended questions ... but only after giving the
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Customer ample time to vent.
CLOSING THE SALE
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Take charge of the call.
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Use command words.
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Sell the product's benefits, not its features.
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Appeal to emotion, not intellect.
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Close on an upbeat note.
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Cross selling and upselling
Benefits
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Build rapport and connect with customers
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Reduce escalated and repeat calls
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Delight upset and complaining customers
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Increase call productivity and quality
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If relevant, upsell and cross-sell
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WHY
Go4customer
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The 32 Must PhoneRules
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The PILOT Call Monitoring Form
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Call Center Metrics and Industry Standards
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Optional E-mail and Web Agent Module
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Upselling
and cross-selling techniques
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Customer recovery techniques
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Use of auto attendants and voice-mail
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Manage stress, image, and attitude
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Customer
Satisfaction Checklist
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Our Infrastructure
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Fast and dedicated Internet connectivity
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100%-automated desks with first rate and perfect
computerization
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Non-stop work due to availability of uninterrupted
Power Supplies and constant back-ups
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Sufficient voice and data communication systems.
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Continuous call reception due to flawless duplicated
system
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A leased fiber optic circuit from India to USA
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Contact Us
www.go4customer.com
Cyber Futuristics (I) Pvt LTD
Phone :
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