Interactive Voice Response

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Interactive Voice Response helps the inbound call centers in proper distribution of routing information with the help of FAX or pre-recorded voice messages. Most of the Inbound call centers use this technologies and strive for complete customer satisfaction. The IVR system includes services like speech recognition, self-service and FAX management capabilities and is designed to provide easy to configure automated call handling systems tailored to individual needs.

Typical Applications

• Telephone information lines, hotline or audiotext type systems.
• Phone attendant (using menu(s) to transfer and direct calls).
• Computer Telephony Integration (cti software applications).
• Voice Over Internet Protocol IVR (voip ivr software applications).
• Interactive automated telephone order taking.
• Automated ivr inbound or outbound telephone surveys (using the number entry features linked to a database).
• Voicemail (from a single answering message to hundreds of voice mailboxes).
• Credit card telephone account payment.
• Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
• Automatic outbound call message systems (eg. telemarketing and notification systems).
• Fax on demand systems.
• Many more telephone related applications.

Go4Callcenter IVR services provide a competitive advantage in the marketplace and making the inbound telemarketing services, affordable. To achieve maximum results from IVR and voice broadcasting phone programs, it is advised to use professional voice recording services. The voice recordings can be produced in minimal time at a professional recording studio.