Appointment Scheduling
Appointment Scheduling is been the keystone of generating new business from the beginning of time. There are very few businesses that do not use telemarketing for appointment setting in some shape or form. Go4Callcenter’s customized solutions can be implemented quickly, immediately providing your customers with superior care at lower cost. Go4Callcenter’s solutions enable seamless communication with your customers and prospects through multiple channels – appointment setting, voice, email, web collaboration, self-help and more. This is an available feature for office appointments, service schedules and reservations for various forms of transportation, dinners, seats, concerts, special events, seminars, and much more.
Many businesses invest over 90% of their marketing budget in appointment setting. Why? Because it works! There is nothing stronger, nothing more effective than a face-to-face meeting. The likelihood of closing a sale dramatically increases when you consult with a prospect face-to-face. And we make sure your sales people are meeting only with highly qualified prospects. A good appointment setting strategy will allow your sales team to spend more time in front of your potential clients, closing deals, and less time office bound dealing with administrative tasks.
Process
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• Identifying and/or confirming the decision-makers contact details.
• Introduction of your company, products / services to the decision-maker with the objective of making confirmed appointments / sales leads for your sales team.
• Prospects frequently ask to be sent company / product literature before they will consider setting up a meeting. If this is the case and only if they are seriously interested, we will send out the information together with a personalized 'mail-merged' letter.
• This mailing will be followed up 2-3 days later with the intention of making confirmed appointments / sales leads for your sales team.
• Notes from the telephone calls and other market intelligence that you have asked us to collect will be sent to you at the end of each period. This will become a valuable register of prospects to which we can return with new information or proposals in order to secure a meeting. The register, which is updated daily, will become your property at the end of the campaign.
Why Go4Callcenter
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• From call handling equipment, Internet and database technology, and standby workforce, we can manage the technology and people to fulfill the role of your fulltime Customer Service and Order Taking department. Many of our customers simply use us as an after work-hours partner, using our standby resources during peak times to handle volumes their own call center cannot.
• We have a vested interest in your success. We’re experts at what we do – and that benefits you in more ways that one. Because of our seamless process, when your customers call our Customer Care Center, we’re representing you. That means that when we look good, you look good. Our company integrates with your organization to create a seamless flow of data and voice.
• We can expand your effectiveness whether through order taking, customer service, help desk, eCRM or answering service solutions. Our services help companies connect with their customers. Our highly trained CSRs treat every customer interaction with intelligence and respect and we use technology and processes to enhance efficient human interactions.