Debt Collection Services

Go4Callcenter Collections ensures reducing of Aging loss by maximizing the collection efficiency across various B2B and B2C entities. Go4Callcenter has experience of a wide variety of collection processes ranging from small ticket credit card receivables to large mortgage loan installments. The outbound calls are made for the 1st and 2nd stage collections. The calls are made to delinquent customers to gain a promise to pay or when acknowledging the payment.

The range of customers handled is across multiple verticals. Go4Callcenter has extensive expertise in:

The core of the company's success in this function rests with its highly competent and motivated team of experienced collections professionals. It is difficult for a business to deliver cost-effective debt recovery call centre services in-house. The technology, space, staff and training are all large overheads. Services still might not run out-of-hours, so some debtors will be missed.

The agents handling these accounts are fully compliant with the Fair Debt Collections Act. All agents are trained and tested comprehensively on FDCPA. In addition, production scheduling and call processes are designed to ensure full adherence to FDCPA at all times. These agents trained by experienced training personnel catering to a training requirement like voice and Accent Neutralization; need based process and soft skill trainings.