Support Infrastructure

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Customer satisfaction surveys reveal an interesting shift in consumer attitudes. For many buyers of technology equipment, the quality of the support is more important than the quality of the equipment itself. Go4callcenter build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products. For the most complex problems, GO4CUSTOMER provides a team of technical experts. The results are satisfied customers, reduced service costs and a potential additional revenue stream.

Go4allcenter Support Infrastructure

• 24 x 7 In-house Helpdesk of experienced support team & established escalation process.
• Remote monitoring of all equipments by Team Heads and equipment failure notification via e-mail and SMS.
• Constant reviews and skill set benchmarking of external technology resources.
• 24X7 support on Servers and desktop.
• Redundancy available for all vital components in Servers.
• Adequate Inventory of Spares maintained in-house for Servers, PCs, Switches and Routers.